![]() ![]() Troubleshooting Hard Drive Encryption Issues.What is Dell Encryption / Dell Data Protection Encryption?.The following articles provide direction for troubleshooting issues with Dell Data Protection Encryption (DDP|E): Troubleshooting issues with Dell Data Protection Encryption - DDP|E DDP | A or DCP prompts for TPM password.The following articles provide direction for troubleshooting issues with Dell Data Protection Access (DDP|A): Troubleshooting issues with Dell Data Protection Access - DDP|A A guide to the initial setup of Dell Data Protection Access on a Dell PC.Steps for DDP|A when upgrading to Windows 8.How to Setup a Pre-Windows Password Using the DDP Access Utility.The following articles provide general guidelines for troubleshooting and resolving fingerprint reader issues: Troubleshooting Other Fingerprint Reader Issues If the fingerprint reader is not listed in Device Manager, try the fingerprint reader troubleshooting steps listed above. If the fingerprint reader is not available, click the arrow next to Unknown devices to see if the fingerprint reader is listed in that category.Verify that the fingerprint reader is available. Click the arrow next to Biometric devices to expand the category.In Windows, search for and open Device Manager.If the Set up button is not available, go to the next step. If the Set up button is available under Windows Hello Fingerprint, click Set up and then follow the on-screen instructions.In Windows, search for and open Sign-in options.Repeat steps 1 through 4 to set up the fingerprint reader again.Ĭannot set up the fingerprint reader If you are unable to set up the fingerprint reader, try the following steps.Windows automatically downloads and installs available updates. In Windows, search for and open Check for updates. If the fingerprint sign-in option was not available, run Windows Update.Press Windows logo + L key to lock Windows and confirm that the fingerprint reader sign-in option is displayed on the Windows Lock screen.Follow the on-screen instructions to set up the fingerprint reader.Under Windows Hello Fingerprint, click Set up.In Windows, search for and open Sign-in Options.Tap Try another way to choose a different method to verify it’s you.Unable to login using the fingerprint reader (Windows Hello) If you cannot login using the fingerprint reader with Windows Hello, try the following steps to reset the Windows Hello settings. Make sure you have a consistent internet connection while you use your screen lock to verify it’s you. If you lose your internet connection while trying to verify it’s you, your screen lock won’t work. If it’s dirty, you can clean it with a lens wipe or a soft, clean cloth. The fingerprint sensor isn't covered and is unobstructed.If you’re using the correct finger, make sure that: Make sure you’re using the same finger you normally use to unlock your device. You can only verify it’s you with your fingerprint that already unlocks your device. Fingerprint: Touch your finger to a sensor.Password: Enter a combination of 4 or more letters, numbers, or characters.Pattern: Draw a simple pattern with your finger.If you’ve set up a screen lock on your Android device, you can use it to verify it’s you. You can easily verify it’s you through simple ways that unlock your Android device. To help protect your account, we may ask you to verify it’s you.
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